Good to know
Frequently asked questions
You can purchase tickets on our website or at all known advance booking offices. Various payment methods are available to enable you to make a convenient and secure transaction.
Please note that there is usually no right of withdrawal or return option for tickets to events. Most events have a strict "no refunds" policy. It is recommended that you check carefully whether you can attend the event before purchasing. However, if you have special circumstances or questions, please feel free to contact our customer service for further information and assistance.
The available payment methods may vary depending on the ticket platform. However, the following options are generally offered: Credit card (Visa, MasterCard, American Express), PayPal, Sofortüberweisung, Apple Pay, Google Pay, Klarna and payment by invoice. You can find more detailed information on the available payment methods during the purchase process on the respective platform.
In some cases, it is possible to make changes to your ticket order before the event has taken place. Please contact the customer service of the respective platform to discuss your specific request and receive further support.
Yes, in most cases it is possible to transfer your tickets to another person. To arrange the ticket transfer, please contact the customer service of the respective ticket platform. Please note that some events may have certain restrictions or requirements for ticket transfers. After you have contacted customer service, you will receive further instructions and customer service will discuss the further course of the ticket transfer with you. Please understand that you may have to wait for a response while the details for the transfer are finalized.
After you have completed an order, you will receive a confirmation email. In this e-mail you will find your ticket and an order number. Please keep this e-mail and the order number in a safe place, as you will need to keep them until the day of the event. On the day of the event, you can either print out the ticket or show it on your mobile device, together with the order number, to gain access to the event. Please also note any further instructions or notices that may be included in the email.
Yes, there are age restrictions for our events. As a rule, children and young people under the age of 16 are not allowed to attend evening concerts unaccompanied. Young people over 16 but under 18 may only stay unaccompanied until midnight. However, if children and young people are accompanied by a parent or guardian, these restrictions do not apply. Please note that these regulations may vary depending on the event. We therefore recommend that you check the exact age restrictions again before purchasing your ticket. A "Muttizettel" for parental authorization can be downloaded and filled out and brought along. Download here.
Yes, you can sign up for our newsletter to receive regular information about our events.
Yes, we accept the Kulturpass for selected events. You can find more information on our ticket page. Link to the 6ix9ine concert | Link to Spring Break Meets Whoop
You can contact us via our contact form on the website or by e-mail for inquiries about collaboration or sponsorship.
